- On This Page:
- Convenience
- Insurance
- Payments
- General Policies
Convenience
Wolken Dental provides two ways for patients to cover the cost of their care:
- Insurance: We participate in many dental plans and we will submit your insurance claims at no charge; however, we are not responsible for decisions made by your insurance company regarding payment or non-payment on your claim.
- Payments: If there is an outstanding balance after the insurance claim is paid, we offer many ways to pay the remainder of your balance. We accept all major credit cards, debit cards, check cards and cash. We offer the Care Credit Card as our extended payment option.
Insurance
We participate in many dental plans and we will submit your insurance claims at no charge, however, we are not responsible for decisions made by your insurance company regarding payment or non-payment on your claim. Dental insurance is a contract between the patient and the insurance carrier, and not between the insurance carrier and the dentist. Knowing your insurance plan benefits is your responsibility. You may contact your Human Resources/Personnel Department or insurance carrier to verify your dental benefits. Patients who are full-time college students will need to supply our office with the name and location of the institution attended. The insurance company will also request documentation of student status. Any patient over 18 years of age is always the responsible party for dental services.
A request to your insurance company to pre-authorize dental treatment will be done before treatment is started. The pre-authorization will give an overview of the projected costs allowed by your particular insurance plan. Any treatment not pre-authorized by your insurance company will necessitate payment in full for treatment by the patient. Payment for unauthorized treatment must be paid when treatment is started. Any unpaid balance is due when treatment is completed.
The estimated portion not covered by your insurance is due at the time the treatment is performed. Please be aware that we are only capable of estimating your portion and we will collect this at the time services are rendered. Once the insurance company has paid their portion of the charges, if there is a balance remaining, we will send you a statement.
Payment Options
It is the patient's responsibility to provide our office with the correct billing and insurance information. This includes name, date of birth, social security number, place of employment, name of employee carrying insurance, as well as the name and address of the insurance company. Failure to provide the correct information may result in insurance denial and the patient assuming responsibility for the balance.
We have several financial options available for your convenience to enable you to receive the proper dental care. We accept all major credit cards, debit cards, check cards and cash. We offer the Care Credit Card as our extended payment option. (Our Patient Financial Counselor can give you details on how to apply.)
General Policies
The patient and/or legal guardian is responsible for payment for all procedures. It is the patient's responsibility to keep us advised of changes in medical condition, change in medication, insurance coverage, employment, marital status, change of address or telephone number. Any changes may affect treatment or payment of your claims.
Patients under the age of 18
The adult accompanying a minor and the parents (or guardian) of the minor are responsible for the full payment. For unaccompanied minors, non-emergency treatment will be denied unless the charges have been pre-authorized to an approved credit plan, VISA or Mastercard, or payment by cash or check at the time of service.
Rebilling Fees
We reserve the right to assess your account with a finance charge of 1.5% for any outstanding balance over 30 days old.
Scheduling and Missed Appointments
An appointment reminder card has been provided for your convenience. This time has been reserved exclusively for you. If there are any conflicts with your scheduled appointment, please notify our staff 24 hours in advance so that we may schedule another patient in need of treatment. Failure to comply may result in a charge per missed appointment.